Accessibility declaration

Table of Contents

    • About this accessibility declaration
    • Publication of the accessibility declaration
    • Statement of compliance
    • Test results
      • Inaccessible content
        • Non-compliant items
        • Exemptions
    • User agents and assistive technology used to check content accessibility
    • Feedback and contact
    • Recourse


About this accessibility declaration

This accessibility declaration under France’s web content accessibility guidelines (RGAA 4) must be read and completed by you. It is your responsibility to do this.

Comments provide clarification on specific passages or indicate where you are required to take action.

The declaration includes the items required under the Accessibility Obligations section[1] of the RGAA 4 (in French), namely:

  • Compliance statement;
  • Flagging of non-accessible content;
  • Assistance and contact mechanisms;
  • Mention of the French national ombudsman (Défenseur des Droits).

The compliance declaration is valid for a maximum of three years from its publication date.

However, if the website changes substantially, it must be updated.

It must also be updated within 18 months of the publication of a new version of the guidelines for entities applying the RGAA 4’s technical method.

Publication of the accessibility declaration

You must present the compliance declaration in an accessible format and include it in the audit sample once the page has been created.

In accordance with the new requirements, you must also publish at the very least on the website’s home page the noted level of accessibility using the format “Accessibility: non-compliant”, “Accessibility: partially compliant” or “Accessibility: compliant”. We suggest that this mention links to the page containing the accessibility declaration.

For more information about the accessibility declaration, please read the dedicated section in the RGAA 4.


Accessibility declaration

Crédit Agricole remains committed to making its websites accessible, in accordance with Article 47 of Law 2005-102 of 11 February 2005.

This accessibility declaration only applies to the accessible version of the website “The Crédit Agricole Group employer brand” (

Statement of compliance

The accessible version of the website “The Crédit Agricole Group employer brand” ( is partially compliant with France’s web content accessibility guidelines (RGAA version 4.0). The non-compliant items are listed in the “Test results” section.

Test results

The compliance audit conducted on 04/11/2020 by Access42 found the website to be 68% compliant with RGAA version 4.0. The page samples that were checked for compliance are as follows:

Table 1 Test sample

Page no. Page title URL
P01 Home
P02 Legal information

Inaccessible content

Non-compliant items

List of non-compliant items with the most impact:

  • Video transcripts and subtitles are missing.
  • The modal window that embeds the complex image has no title.
  • The detailed description on the missing complex image.
  • Viewing the Legal Notice page in a window 320px wide is not possible without using double scrolling.
  • Focusing is not applied to all interactive elements.
  • The button in the “Our organization” block has no title.
  • HTML5
  • CSS
  • JavaScript
  • Content management tool: WordPress

User agents and assistive technology used to check content accessibility

Accessibility was verified through manual tests plus automated tools (CSS, HeadingsMap extensions and WebDeveloper Toolbar, Color Contrast Analyser).

Checks for content restitution were performed on the basis of the combination provided by the RGAA baseline, with the following versions:

Table 2 Office environment baseline used to check compatibility with accessibility criteria

User agent Assistive technology
Firefox 82 NVDA 2020.3
Internet Explorer 11 JAWS 2019
Version 13.1.2 VoiceOver (macOS Catalina – 10.15.6)


Table 3 Mobile environment baseline used to check compatibility with accessibility criteria

System User agent Assistive technology
Android 10 Chrome 86 TalkBack

Feedback and contact

It is important to note that pursuant to Article 11 of the February 2005 law:

“People with disabilities have the right to have allowances made for the consequences of their disability, regardless of the origin and nature of their impairment, their age or their lifestyle.”

Crédit Agricole remains committed to doing whatever it can to provide access, within a reasonable time frame, to the information and functionality sought by people with disabilities, whether or not the content is exempt.

We invite anyone with a disability to contact us so that we can provide them with assistance (accessible alternatives or information and content in a different format).

Contact: [email protected]


If you notice a lack of accessibility that is preventing you from accessing any of the website’s content or functionality, or if you have reported it to us and have not heard back, you are entitled to submit your complaints or request for review to France’s national ombudsman (Défenseur des Droits).

A number of resources are available for this:

  • contact form;
  • list of representatives in your area with their direct contact information;
  • telephone number: + 33 (0)9 69 39 00 00;
  • postal address (freepost, no stamp required if mailed in France): Le Défenseur des Droits – Libre Réponse 71120 – 75342 Paris CEDEX 07.